Frequently Asked Questions

Below we try to answer some of the most common questions we get on the phone or in the shop. If you have any further questions please feel free to contact us.

Answer: We do not directly offer towing services. We however do encourage you to use Graham's Wrecker Service in Carrollton, TX. They are familiar with our processes, and where to leave the car, etc. Call Graham's at 972-242-0563.

Answer: All the standard credit cards are accepted. Visa, Mastercard, American Express, Discover. If you have a question about your preferred method of payment, please just give us a call at 972-241-1911 and ask about it.

Answer: Yes, especially with the local climate. You should always change your oil every three thousand miles to ensure the longevity of your engine.

Answer: Yes, the maintenance inspections on your car were designed to keep your car SAFE and DEPENDABLE by finding worn parts before they fail, preventing costly and unsafe situations.

No,you should always have a specialist work on your car. A specialist will be able to diagnose problems quicker and make repairs faster saving you expensive hourly labor charges.

Yes, we are able to provide you with reasonable service prices by not having the expensive overhead of a large dealership. At our shop you speak directly to the technician working on your car, eliminating the need for commissioned service advisors.

Yes, we offer loaner cars to regular customers. Please mention your need for a loaner car when making an appointment, we have limited availability.

We strive to offer same day service, although some repairs may take longer depending on the repair and parts availability.

To keep our costs down we prefer to accurately and efficiently plan our services for the day. It is always best to call ahead to make an appointment. It is possible to walkin for services like oil changes and estimates.

Most repairs made include a 2 year warranty, with some parts carrying a lifetime warranty. For a pleasant surprise, compare this warranty to that offered by other facilities.

No, we are able to maintain your car while under the manufacturer's warranty. We can also advise you on needed warranty repairs before your warranty expires, leaving you with costly repairs.

Yes, you are always welcome to wait on any service in our waiting area. Please be aware that an appointment for any service, including oil changes, is always recommended.

Our Mission

Our mission is to be the leader in foreign & import car service in the Addison, Texas and North Dallas, TX region.

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